Last updated June 2026. We want you to love your routine. If something isn’t right, this policy explains when and how you can return an item and receive a refund or exchange.
1. Return window
You may request a return within 30 days of the delivery date. Requests made after this period may not be accepted, except where the item is faulty or where local consumer law gives you longer.
2. What can be returned
- Items must be unused, unopened, and in their original packaging, in a resalable condition.
- For health and hygiene reasons, cosmetics that have been opened or used can only be returned if they are faulty, damaged, or incorrect.
- Proof of purchase — your order number or receipt — is required for every return.
- Gifts, samples, and clearance items marked “final sale” are not eligible for return unless faulty.
3. How to start a return
- Email contact@lamarju.com with your order number and the item(s) you’d like to return, and tell us whether you’d prefer a refund or an exchange.
- We’ll reply within 2 business days with return instructions and the address to send your item to.
- Pack the item securely — ideally in its original packaging — and send it back within 14 days of receiving the instructions.
4. Return shipping costs
Return shipping is the customer’s responsibility unless the item arrived faulty, damaged, or incorrect, in which case we will cover the cost. We recommend using a tracked service, as we cannot be responsible for returns lost in transit before they reach us.
5. Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Original shipping charges are non-refundable except where the return is due to our error.
6. Exchanges
If you’d like a different product or size, the quickest way is to return the original item for a refund and place a new order. Where an exchange is arranged directly, we’ll dispatch the replacement once your returned item has been received and inspected.
7. Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll arrange a free return and send a replacement or full refund — whichever you prefer — at no cost to you.
8. Your statutory rights
This policy is offered in addition to, and does not affect, any rights you have under applicable consumer-protection law.
9. Contact
For any question about a return or refund, email us at contact@lamarju.com.